Vapacc Empty Vape Hardware Warranty
1. Overview of Vapacc Empty Vape Hardware Warranty
To ensure complete confidence in every wholesale shipment, Vapacc provides a comprehensive empty vape hardware warranty for all our manufactured products. Every order undergoes strict quality control checks before leaving the Vapacc facility. Additionally, our clear Vapacc warranty terms protect your business against rare manufacturing defects and shipping damages.
2. Vapacc Coverage and Warranty Period
Furthermore, our coverage period begins immediately upon the delivery timestamp of your order. Because Vapacc product lines differ in technical complexity, we categorize our warranty coverage as follows:
Empty Vape Carts, Pods, & Disposable Hardware: First, all Vapacc empty atomizers, cart hardware, and disposable vape devices carry a 6-month limited warranty against functional factory defects.
Processing & Filling Machinery: Next, Vapacc industrial processing equipment, including automatic oil filling machines and capping devices, includes a 12-month hardware warranty covering primary operational components.
Exclusions: Finally, this Vapacc policy does not cover issues resulting from improper oil filling viscosity, unauthorized modifications, physical damage caused by third parties, or normal wear and tear.
3. Defective Rate Policy & Replacement Terms
Vapacc uses rigorous automated inspections to keep factory defects well below industry standards. However, minor variations can occasionally occur during mass production.
Standard Threshold: Specifically, an acceptable industry defective allowance is set below 1%.
Replacement Protocol: Consequently, if functional defects exceed 1% of your total order volume, Vapacc will replace the defective units free of charge.
Resolution Options: Approved Vapacc claims result in replacement dispatch, credit applied to your next wholesale order, or a direct refund for affected hardware.
4. Claim Procedure for Vapacc Empty Vape Hardware Warranty
Submitting a warranty claim with Vapacc is straightforward and fast. Therefore, please follow these simple steps to help our support team process your request efficiently:
Step 1 – Notice: First, notify your dedicated Vapacc account manager within 14 business days of discovering any defect.
Step 2 – Verification: Next, provide your Vapacc invoice number, batch code, and a short video demonstrating the functional issue.
Step 3 – Approval: Finally, after the Vapacc engineering team verifies the batch report, we will authorize your credit or schedule replacement production immediately.
5. Vapacc Return & Exchange Guidelines
All items leaving the Vapacc facility are manufactured for specialized commercial use. For this reason, non-defective custom orders or custom-printed packaging cannot be returned. However, for standard non-customized stock items, Vapacc accepts returns within 14 days of receipt if the original factory seals remain unbroken. In addition, clients remain responsible for return freight fees on non-defective exchanges.
