Effective Date: February 24, 2026

At Vappax, we strive to provide high-quality products and services. If you are not completely satisfied with your purchase, our Return Policy outlines the conditions and process for returning items.

1. Eligibility for Returns

  • Products must be returned within 30 days of the original purchase date.
  • Items must be in their original condition, unused, and with all original packaging.
  • Custom orders, digital products, or items marked as “Non-Returnable” are not eligible for return.

2. How to Initiate a Return

  • Contact our Customer Support team via Email at sales@vappax.com or WhatsApp/Phone at +86 138 0000 0000.
  • Provide your order number, product name, and reason for the return.
  • Our team will guide you through the return process and provide the return shipping address.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • Please use a trackable shipping method to ensure safe delivery of the returned item.
  • We recommend keeping the shipping receipt as proof of return.

4. Inspection and Refunds

  • Upon receiving the returned item, our team will inspect the product to ensure it meets the return criteria.
  • If approved, we will issue a refund to the original payment method within 7–10 business days.
  • Shipping costs are non-refundable, except for defective or wrong items.

5. Exchanges

  • If you wish to exchange an item, please contact us with details of the item you want to exchange and the desired replacement.
  • Exchanges are subject to availability of stock.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
  • We will provide instructions for returning the defective item and arrange a replacement or full refund at no extra cost.

7. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

Vappax
Building A, High-Tech Industrial Park,
Bao’an District, Shenzhen, China 518101

Email: sales@vappax.com
Phone / Mobile / WhatsApp: +86 138 0000 0000

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